DELIVERY SERVICES

Free Standard Delivery via Royal Mail within the UK – please allow 7 working days for delivery.

Express 24 hours delivery within the UK – £6.95 – orders need to be placed prior to 2.45pm for next working day delivery (this service does not include weekend delivery).

 

Free delivery is by Royal Mail recorded service, please allow 7 working days for our standard free service.  We endeavour to ship all orders that are in stock within 24 hours.  Please note that orders placed after 2.45pm on Friday will not be shipped until the Monday.  Royal Mail do not operate on Sundays and bank holidays.  Goods will require a signature on receipt of delivery, if you are likely to be out when the delivery arrives a card will be put through your letterbox to enable you to arrange a re-delivery or collection at a time that suits you best.

Unless you use the Express Delivery, we cannot provide a tracking number or guarantee delivery by a given date.  If you require an order to be delivered by a certain date we highly recommend using our Express delivery service.  Please note we cannot guarantee Express 24 hour delivery to customers based in the Scottish Highlands or Northern Ireland (however any orders for these regions where the customer has paid for Express delivery should arrive within 48 hours).

As all deliveries require a signature upon receipt we don't recommend using a PO Box or BFPO address as your shipping address.

Overseas Orders
 

Europe
 

Cost £15.00. Delivery will be by Royal Mail and the goods will always require a signature on receipt of delivery. Please allow 10 working days for delivery. If any item cannot be delivered within this time we will inform you of a proposed delivery date.  We cannot give you an indication of any duty or taxes imposed on any individual country as these will be unique and may be in addition to the delivery cost, these will be paid for by the customer.

As all deliveries require a signature upon receipt we don't recommend using a PO Box or BFPO address as your shipping address.

Rest of the World
 

Cost £30.00 Delivery will be by Royal Mail and the goods will require a signature on receipt of delivery. Please allow 14 working days for delivery. If any item cannot be delivered within this time we will inform you of a proposed delivery date.  We cannot give you an indication of any duty or taxes imposed on any individual country as these will be unique and may be in addition to the delivery cost, these will be paid for by the customer.

Incorrect Delivery Address/Undeliverable Shipments
 

It is the buyer’s obligation to enter the correct delivery address details at the time of ordering, please double-check your address carefully when placing a new order.  If an order is refused, or the incorrect delivery address details have been entered at the time of ordering, or failure to respond to calling cards left by the courier, the package will be returned to PacaPod.  Please note it is not the courier’s responsibility to attempt to contact the buyer to obtain the correct delivery address.

When a postal carrier returns an undeliverable package to us, we issue a full refund to the buyer.  We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those items, you’re welcome to place a new order on our website.  For reasons of account security, we cannot permit buyers to change their shipping addresses after an order is placed.

Weather
 

In the event of severe weather conditions deliveries may be disrupted and take longer than normal to reach their destinations.  In this event please be patient and allow 7 working days before contacting us.  During severe weather conditions we cannot guarantee Express Delivery within 24 hours.