RETURNS:

Please click here to download the returns form – this should be printed, completed and included with your package when returning an item to us.

We want you to be delighted with you PacaPod, but occasionally we know you may want to return an item.

All items purchased from PacaPod can be returned within 30 days of delivery for an exchange or full refund of the price of the item and must include the original receipt. All the bags must be in unused, perfect condition, with all tags attached and with the protective outer bag replaced.

RETURNS – DELIVERY CHARGES

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the error/defective item to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. Items purchased through a retailer selling PacaPod must be returned/exchanged through that specific retailer following their particular return/exchange policy. Please follow the procedure set out below. This policy does not affect your statutory rights.

How to Return unwanted / exchange items

1. Please repack the goods securely using the packaging supplied and send to:

PacaPod Ltd c/o WLG (UK) Limited
Unit A, Horsefield Way
Bredbury Industrial Park
Stockport
Cheshire
SK6 2TD

2. Please take your parcel to your nearest post office and obtain proof of postage.

3. Please allow 10 working days after we receive your package for your refund or exchange to be processed. Please be aware following the refund it can take up to 30 days for this to show on your credit card. We will give you a full refund of the amount paid for the goods( but not the postage).

4. Please note that we can only refund the card on which the original transaction was made.

5. Please retain your proof of postage as we cannot be held responsible for goods lost in transit to us.

How to return defective items

You can always return items if they are defective. If the item is defective you should follow the procedure above but return to the below address for inspection to:

PacaPod Ltd
Suite 2, Elm House
739 Wilmslow Road
Manchester
M20 6RN