Terms:
DELIVERY SERVICES
Free Standard Delivery within the UK – around 3-4 working days after receipt of order, please allow 7 days before contacting us.
Express 24 hours delivery within the UK – £4.95 – orders need to be placed prior to 13.45 for next day delivery.
Delivery will be by Parcel Force or Royal Mail, please allow 3-4 working days for our standard free service. We endeavour to ship all orders that are in stock within 24 hours. Please note that orders placed on a Friday may not be shipped until the Monday. Parcelforce do not operate on weekends and bank holidays. Most goods will require a signature on receipt of delivery, if you are likely to be out when the delivery arrives a card will be put through your letterbox to enable you to arrange a re-delivery at a time that suits you best.
Unless you use the Express Delivery, we cannot provide a tracking number or guarantee delivery by a given date, in this instance, we highly recommend using our Express delivery service.
Overseas Orders
Europe
Cost £15.00. Delivery will be by Parcelforce and the goods will always require a signature on receipt of delivery. Please allow 5 working days
for delivery. If any item cannot be delivered within this time we will inform you of a proposed delivery date. We cannot give you an indication of any duty or taxes imposed on any individual country as these will be unique and may be in addition to the delivery cost, these will be paid for by the customer.
Rest of the World
Cost £30.00 Delivery will be by Parcelforce and the goods will always require a signature on receipt of delivery. Please allow 7 working days
for delivery. If any item cannot be delivered within this time we will inform you of a proposed delivery date. We cannot give you an indication of any duty or taxes imposed on any individual country as these will be unique and may be in addition to the delivery cost, these will be paid for by the customer.
PAYMENT
Payment can be made by a valid credit or debt card and is cleared online with Pay pal Pro (link to www.paypal.com) using a secure server, or your can use your Pay pal account.
Alternatively you can place an order over the phone. Please call 0844 351 0222 we accept Delta, Visa, Visa Debit, MasterCard, Switch and Solo. Please have your credit card details available.
We reserve the right to refuse any credit card transactions.
RETURNS:
We want you to be delighted with you PacaPod, but occasionally we know you may want to return an item.
All items purchased from PacaPod can be returned within 30 days of delivery for an exchange or full refund of the price of the item and must include the original receipt. All the bags must be in unused, perfect condition, with all tags attached and with the protective outer bag replaced.
RETURNS – DELIVERY CHARGES
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the error/defective item to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. Items purchased through a retailer selling PacaPod must be returned/exchanged through that specific retailer following their particular return/exchange policy. Please follow the procedure set out below. This policy does not affect your statutory rights.
How to Return unwanted / exchange items
1. Please repack the goods securely using the packaging supplied and send to:
PacaPod Ltd c/o WLG (UK) Limited
Unit A, Horsefield Way
Bredbury Industrial Park
Stockport
Cheshire
SK6 2TD
2. Please take your parcel to your nearest post office and obtain proof of postage.
3. Please allow 10 working days after we receive your package for your refund or exchange to be processed. Please be aware following the refund it can take up to 30 days for this to show on your credit card. We will give you a full refund of the amount paid for the goods( but not the postage).
4. Please note that we can only refund the card on which the original transaction was made.
5. Please retain your proof of postage as we cannot be held responsible for goods lost in transit to us.
How to return defective items
You can always return items if they are defective. If the item is defective you should follow the procedure above but return to the below address for inspection to:
PacaPod Ltd
Suite 2, Elm House
739 Wilmslow Road
Manchester
M20 6RN
Privacy
We respect the sensitivity of your personal information and will not share or sell your personal information to other parties. In order to process
your order, we will require your name, email address, delivery address, credit/debit card details and a contact telephone number. We keep
a record of this information and we will also keep records of any emails you send to us.
We do this to operate and improve the service we offer you. We may also use this information to advise you of new products, special offers or
changes to our website. We will never pass on this information to a third party for marketing purposes.
If you would rather not receive this information, please send an email or write to us with your details.
Credit Card Security
Your card details are handled by our payment processing agent, Pay pal Pro. We feel confident that credit/debit card information entered
on our site will not be accessed by any unauthorised person or company.
Cookies
When you enter this website, we will use cookies. Cookies are small pieces of information, which are stored by your browser on your computer. They do not store any personal information relating to you or your credit/debit card. We believe they can greatly assist us in providing you with the service you desire and to enhance your browsing experience.
General Information
Every care has been taken to ensure that the descriptions and specifications of our products are correct, but slight variations in the goods may occur. Variations in actual colours may vary depending upon your monitor when viewing the Site, we cannot guarantee that your monitor’s display of any colour will be accurate.
PacaPod Ltd registered in England. Company No. 4828283. Our registered office is 22 Circular Road, Manchester, M20 3LP, UK.
PacaPod’s total liability for any claim how so ever arising shall not exceed the price of the goods supplied by PacaPod to the customer. PacaPod shall not be liable for any customer loss whether this arises from a breach of duty in contract or in any other way. PacaPod cannot accept any liability for a failure to comply with specific instructions stated on this website or product. This statement does not affect customer’s statutory rights.
Contact Us
If you have any queries about your order, about our products or services or would generally like more information, please call or email us:
Phone: 0844 351 0222 Email: info@pacapod.com
